PERSONAL PRODUCTIVITY
Inbox SLA Commitment Tracker in Airtable
When a new external email arrives, logs it to an Airtable SLA tracker with a calculated due time, and on each later sweep marks rows answered, overdue, or breached.
How it runs
The automated pipeline, trigger to output.
- TriggerNew inbound external email arrives in GmailGmail
- ActionLog row to Airtable with computed reply-due timeAirtable
- ActionCheck Gmail thread for a sent reply on the sweepGmail
- LogicSet status: answered, overdue, or breached
- OutputWrite updated status and timestamps to AirtableAirtable
What it does
This workflow turns Airtable into a live SLA ledger for inbound external email. Every new external message is logged as a row with sender, subject, received time, owner, and a computed reply-due timestamp. A recurring sweep then updates each open row's status to answered, overdue, or breached so the whole team can see what is outstanding.
When to use it
Use it when you want a shared, auditable board of email response commitments rather than ad-hoc nudges, e.g. for ops leads who report on SLA compliance weekly.
How it works
- 1A new inbound external email in Gmail triggers the flow.
- 2The flow creates an Airtable row with sender, subject, owner, received time, and a due timestamp derived from the SLA window.
- 3On each scheduled sweep it re-reads open rows and checks Gmail for a sent reply on each thread.
- 4A logic step sets status: answered if replied, overdue if past due but unreplied, breached if well past.
- 5It writes the updated status and timestamps back to the Airtable tracker.
Set it up
What you configure once, before turning it on.
- 1Connect GmailRead, draft, send, label.
- 2Connect AirtableBases, tables, views, automations.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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