OTHER
Self-service return portal RMA grader
Accepts return submissions from your customer return portal via webhook, grades the uploaded condition photos.
How it runs
The automated pipeline, trigger to output.
- TriggerReturn submission posted from portal (webhook)HTTP webhook
- ActionDownload submitted condition photos
- ActionGrade condition and confidence with Hugging FaceHugging Face
- LogicCompare confidence to auto-approve threshold
- ActionWrite auto-decision to Airtable RMA recordAirtable
- OutputEscalate low-confidence cases to Slack review channelSlack
What it does
This workflow listens for return submissions posted from your customer-facing return portal. Each submission carries the order ID, return reason, and one or more condition photos. It runs the photos through a Hugging Face damage-classification model, compares the model's confidence against an auto-approve threshold, and writes the outcome to Airtable. High-confidence like-new or clearly-defective items get an automatic RMA decision; anything ambiguous is flagged for an agent in Slack.
When to use it
Use it when you have a self-service return portal and want most returns decided instantly while keeping a human in the loop only for low-confidence or high-value cases.
How it works
- 1The portal posts a return submission to an HTTP webhook trigger.
- 2The flow reads the photo URLs and downloads each image.
- 3A Hugging Face model returns a condition grade plus a confidence score.
- 4A logic branch checks confidence against the auto-approve threshold.
- 5Approved or denied decisions are written to an Airtable RMA record.
- 6Low-confidence cases post an escalation card to a Slack review channel for an agent to decide.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect Hugging FaceModels, datasets, spaces — the open-source hub.
- 3Connect AirtableBases, tables, views, automations.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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