SALES

Ask the CEO for a Renewal Risk Briefing on Any Account

From chat, ask for an account's renewal outlook and the agent pulls live usage, support, and deal data to return a concise risk verdict with the evidence and a recommended next…

CategorySales
Enginepaperclip
Difficultyintermediate
Triggerchat
Steps5
Setup~15 min

How it runs

The automated pipeline, trigger to output.

  • TriggerChat request for an account's renewal risk
  • ActionRead usage, ARR, and renewal dateHubSpotHubSpot
  • ActionPull open and recent support ticketsZendeskZendesk
  • ActionReason into a risk verdict with evidence
  • OutputReply in chat with briefing and next step

What it does

This is an on-demand briefing you trigger by chat. Name an account and the agent gathers its current renewal signals across systems, weighs them, and answers with a plain verdict: is this renewal safe, watch, or at risk, and why. It cites the specific usage trend, open tickets, and deal stage behind the call and recommends one next move.

When to use it

Use it before a one-off customer call, when prepping for a forecast question on the spot, or any time you want a fast read on a single account without opening four tabs.

How it works

  1. 1A chat message asking about an account's renewal risk starts the run.
  2. 2The agent resolves the account and reads its usage, ARR, and renewal date from HubSpot.
  3. 3It pulls open and recent Zendesk tickets for that account.
  4. 4It reasons over the signals to produce a risk verdict, supporting evidence, and a recommended next step.
  5. 5It replies in chat with the briefing and offers to log a follow-up task.

Set it up

What you configure once, before turning it on.

  1. 1
    Connect HubSpotCRM, deals, marketing, support.
  2. 2
    Connect ZendeskTickets, queues, knowledge base.
  3. 3
    Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
  4. 4
    Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
  5. 5
    Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.

Run this workflow in your colony.

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