SALES

Trigger a Renewal Save Play When a Deal Slips to At-Risk

When a renewal deal is moved to an at-risk stage in HubSpot, an agent assembles the full account context, drafts a tailored save play.

CategorySales
Enginepaperclip
Difficultyadvanced
Triggerevent
Steps6
Setup~25 min

How it runs

The automated pipeline, trigger to output.

  • TriggerDeal moves to at-risk renewal stageHubSpotHubSpot
  • ActionRead account usage and renewal termsHubSpotHubSpot
  • ActionPull recent support tickets for frictionZendeskZendesk
  • ActionDraft sequenced, account-specific save play
  • ActionFile save play as a taskClickUpClickUp
  • OutputNotify account ownerSlack

What it does

The moment a rep flags a renewal as at-risk, this workflow responds with a concrete plan instead of leaving them to figure it out alone. An agent reads the account's usage, recent support history, and notes, then drafts a tailored save play: the likely root cause, the right stakeholder to reach, and a sequenced set of next steps.

When to use it

Run this when at-risk renewals stall because nobody has a repeatable playbook. It turns a stage change into an immediate, account-specific action plan that the owner can run the same day.

How it works

  1. 1A HubSpot deal moving into the at-risk renewal stage triggers the workflow.
  2. 2The agent reads the company's usage history, renewal terms, and recent activity.
  3. 3It pulls the account's recent Zendesk tickets to understand friction.
  4. 4The agent reasons over the signals and drafts a sequenced save play with owner, steps, and timing.
  5. 5It files the play as a task in ClickUp and notifies the owner in Slack.

Set it up

What you configure once, before turning it on.

  1. 1
    Connect HubSpotCRM, deals, marketing, support.
  2. 2
    Connect ZendeskTickets, queues, knowledge base.
  3. 3
    Connect ClickUpDocs + tasks + chats in one workspace.
  4. 4
    Connect SlackChannels, DMs, threads, mentions.
  5. 5
    Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
  6. 6
    Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
  7. 7
    Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.

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