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Synthetic-Monitor Outage to SLA Credit Ticket
When your own Datadog synthetic monitors confirm a vendor endpoint is down, it logs the verified outage, checks accumulated downtime against the SLA.
How it runs
The automated pipeline, trigger to output.
- TriggerDatadog synthetic monitor flags vendor downDatadog
- LogicAdd downtime to monthly total and compare to SLA
- ActionLog verified outage and evidence to AirtableAirtable
- LogicCheck if breach threshold crossed
- OutputOpen credit-claim ticket in LinearLinear
What it does
Uses your independently measured monitoring data, not just the vendor's self-reported status page, as the evidence for SLA credit claims. When a Datadog synthetic check confirms a vendor's service is unreachable, the workflow records the verified downtime and opens a tracked credit-claim ticket once the contract threshold is crossed.
When to use it
Use it when you do not trust a vendor's status page to fully report outages and prefer your own synthetic monitors as the source of truth. Ideal for engineering teams that already run Datadog and want disputes backed by their own evidence.
How it works
- 1A Datadog synthetic-monitor alert event triggers the workflow when a vendor endpoint fails.
- 2A logic step adds the confirmed downtime to the vendor's running monthly total and compares it to the SLA.
- 3An action logs the verified outage and evidence link to Airtable.
- 4A logic branch checks whether the breach threshold is now crossed.
- 5If breached, an output opens a credit-claim ticket in Linear assigned to the vendor owner with the downtime evidence attached.
Set it up
What you configure once, before turning it on.
- 1Connect DatadogMetrics, traces, log search.
- 2Connect AirtableBases, tables, views, automations.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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