IT OPS
Real-Time Outage Webhook to SLA Claim Tracker
Receives status-page incident webhooks the moment a vendor declares an outage, logs the timestamped event to a running tracker in Google Sheets.
How it runs
The automated pipeline, trigger to output.
- TriggerVendor posts incident webhookHTTP webhook
- LogicClassify event and compute elapsed downtime
- ActionAppend timestamped event to outage trackerGoogle Drive
- LogicCheck downtime against SLA budget
- OutputPost Slack alert when budget low or breachedSlack
What it does
Captures vendor incident notifications in real time instead of waiting for a monthly scrape. Each declared or resolved outage is logged with precise timestamps, and the workflow keeps a live tally of how much downtime budget remains before the vendor breaches its SLA.
When to use it
Use it when a vendor offers incident webhooks (Statuspage, Better Stack, custom) and you want an authoritative, timestamped record the moment downtime begins, plus an early-warning when you are close to a billable breach.
How it works
- 1An incoming webhook fires whenever the vendor posts an incident update.
- 2A logic step classifies the event as outage-start, update, or resolved and computes elapsed downtime.
- 3An action appends the timestamped event to the running outage tracker in Google Drive (a Sheet).
- 4A logic branch checks cumulative monthly downtime against the SLA budget.
- 5If the remaining budget is low or already breached, an output posts a Slack alert tagging the account owner with the current numbers.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect Google DriveDocs, sheets, slides, files.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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