SOCIAL MEDIA
Resolved-Mention Follow-Up Loop Closer
When comms marks a crisis card resolved in Coda, it re-scrapes the original thread, checks whether sentiment actually recovered.
How it runs
The automated pipeline, trigger to output.
- TriggerWebhook: card marked resolvedHTTP webhook
- ActionRe-scrape thread and recent repliesApify
- ActionRe-score sentiment trajectoryOpenAI
- LogicRecovered or reignited?
- ActionStamp or reopen the cardCoda
- OutputClose loop or re-ping commsDiscord
What it does
Makes sure a closed crisis is actually closed. When a comms team member marks an escalation card resolved in Coda, this re-checks the original thread a set interval later, re-scores sentiment on the latest replies, and decides whether the situation genuinely calmed or quietly reignited, then closes or reopens accordingly.
When to use it
Use it when crises get marked done optimistically and nobody circles back. It enforces verification so a thread that flares up again does not slip through after the team has moved on.
How it works
- 1A Coda automation fires a webhook when a card status changes to resolved.
- 2Apify re-scrapes the original thread, including replies posted since resolution.
- 3OpenAI re-scores current sentiment and engagement trajectory.
- 4A logic step decides recovered versus reignited.
- 5If recovered, the Coda card is stamped confirmed-closed and a Discord note closes the loop.
- 6If reignited, the card is reopened with the new evidence and comms is re-pinged.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect ApifyActors, scrapers, datasets.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect CodaDocs, packs, automations.
- 5Connect DiscordCommunity channels + voice + bots.
- 6Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 7Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 8Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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