CEO-triaged proactive outreach for novel error patterns

For errors that don't match a known signature, this hands the raw log cluster to the CEO agent. The agent reads the logs, reasons about blast radius and likely cause, decides which customers warrant a proactive Intercom note, drafts each message in the right tone, and pages on-call when it judges the incident severe — replacing a fixed rule with situational judgment.

Use it as the catch-all for error patterns your deterministic rules don't yet cover, where a human-like read of the logs decides the response. Pair it with the rule-based flows for known signatures.

1. 1A Datadog monitor fires on an anomalous, unclassified error cluster.
2. 2The CEO agent pulls the relevant logs and affected customer context from Datadog and Postgres.
3. 3The agent assesses severity and decides the outreach plan and message wording per customer.
4. 4For severe incidents the agent triggers PagerDuty to wake on-call.
5. 5The agent sends each chosen customer a bespoke Intercom message.
6. 6It writes a short incident note to Postgres so the next run has memory of what was already handled.