CUSTOMER SUPPORT
Front Escalation Slack War-Room Alert
Flags VIP or high-value Front conversations that turn frustrated and posts an actionable alert to a Slack war-room channel with the recommended next move.
How it runs
The automated pipeline, trigger to output.
- TriggerNew inbound message in FrontFront
- ActionMatch sender against VIP account listOpenAI
- ActionScore frustration severityOpenAI
- LogicBranch: VIP and high frustration?
- ActionWrite situation brief and recommended actionOpenAI
- OutputPost alert to Slack war-room channelSlack
What it does
Combines emotional escalation with account value: when a frustrated Front message comes from a VIP or high-MRR account, it posts a Slack alert to a dedicated war-room channel. The alert names the customer, summarizes why they're upset, and recommends a next step so a manager can mobilize within minutes.
When to use it
Use it when not every angry email deserves a fire drill, but your most valuable accounts do. It filters on both sentiment and account tier so Slack stays signal, not noise.
How it works
- 1A new inbound Front message fires the trigger.
- 2The sender is matched against a VIP and high-value account list.
- 3An LLM scores the message for frustration severity.
- 4A branch requires both VIP status and high frustration before alerting.
- 5The model writes a one-paragraph situation brief and a recommended action.
- 6A formatted alert posts to the Slack war-room channel with the Front deep link and buttons to claim.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect SlackChannels, DMs, threads, mentions.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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