CUSTOMER SUPPORT
Weekly Multilingual Macro Library Drift Audit
On a schedule, fetches every localized Zendesk macro, round-trips each against its source variant.
How it runs
The automated pipeline, trigger to output.
- TriggerWeekly schedule fires
- ActionFetch all localized macros from ZendeskZendesk
- ActionBack-translate + score each variantOpenAI
- LogicRank and keep variants below threshold
- ActionWrite flagged variants to Notion audit DBNotion
- OutputPost drift digest to SlackSlack
What it does
Runs a recurring health check across your entire localized macro library. It pulls all macros from Zendesk, back-translates each non-source variant, scores its fidelity against the source macro, and surfaces the worst offenders so you can prioritize fixes.
When to use it
Use it when macros were translated once and have since drifted from edits to the source language, or when you onboarded a new language and want a baseline quality pass. Ideal as a Monday-morning localization standup input.
How it works
- 1A weekly schedule triggers the audit.
- 2Zendesk returns all active macros, grouped by their source variant.
- 3For each localized variant, OpenAI back-translates it and scores semantic equivalence against the source, listing concrete meaning changes.
- 4A logic step ranks variants by fidelity score and keeps only those below threshold.
- 5The flagged variants are written to a Notion audit database with scores, language, and diffs.
- 6A Slack digest posts the top drift offenders and a link to the full Notion report.
Set it up
What you configure once, before turning it on.
- 1Connect ZendeskTickets, queues, knowledge base.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect NotionPages, databases, comments.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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