CUSTOMER SUPPORT
Send a native-language acknowledgement and route Intercom conversations
Detects the language of a new Intercom conversation, replies to the customer in their own language with a Hugging Face round-trip translation.
How it runs
The automated pipeline, trigger to output.
- TriggerNew Intercom conversation openedIntercom
- ActionDetect customer language via Hugging FaceHugging Face
- LogicBranch on supported vs unsupported language
- ActionTranslate acknowledgement into customer languageHugging Face
- ActionSend translated reply in conversationIntercom
- OutputAssign to language team and tagIntercom
What it does
When a customer opens an Intercom conversation in any language, this workflow detects it, sends an immediate acknowledgement written back in that same language, and assigns the conversation to the team that handles it. The customer hears back instantly in their own language while a human specialist picks it up behind the scenes.
When to use it
You want zero-delay first contact for international customers without staffing every language around the clock. Use it to set expectations politely in the customer's language while the right agent is being assigned.
How it works
- 1A new Intercom conversation triggers the flow.
- 2A Hugging Face model detects the customer's language code.
- 3A branch skips non-supported languages, sending them to the default English team unchanged.
- 4A standard acknowledgement template is translated from English into the detected language with a Hugging Face translation model.
- 5The translated acknowledgement is sent as a reply in the Intercom conversation.
- 6The conversation is assigned to the language-matched team and tagged with the detected language.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect Hugging FaceModels, datasets, spaces — the open-source hub.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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