CUSTOMER SUPPORT
Front bug repro scoring with a Slack triage digest for the support lead
Scores incoming Front bug emails for reproduction completeness, auto-drafts the missing-fields reply for the assignee.
How it runs
The automated pipeline, trigger to output.
- TriggerNew/updated Front bug conversationFront
- ActionScore repro and identify gaps (LLM)OpenAI
- LogicBranch: low score -> draft reply
- ActionCreate draft reply and score tag in FrontFront
- OutputPost ranked repro digest to SlackSlack
What it does
The workflow scores each Front bug conversation on repro completeness and drafts (but does not send) a reply requesting any missing fields, leaving the human assignee in control. On a schedule it posts a Slack digest to the support channel, ranking all open bug conversations by repro score so the lead can prioritize the most actionable ones.
When to use it
Use it for email-based support teams that want assistance, not automation, on customer replies, plus a clear daily picture of which bugs are ready to work versus which are still waiting on detail.
How it works
- 1A new or updated Front conversation tagged as a bug triggers scoring.
- 2An LLM computes the repro score and identifies missing fields.
- 3If the score is low, a draft reply naming the gaps is created on the Front conversation for the assignee to review and send.
- 4The score and status are stored as a Front tag for later ranking.
- 5On a schedule, the workflow gathers all open bug conversations and posts a ranked Slack digest of repro scores and missing-field summaries to the support lead's channel.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect SlackChannels, DMs, threads, mentions.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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