CUSTOMER SUPPORT
Build a reproducible bug report from a Zendesk ticket into Linear
When a support agent tags a Zendesk ticket as a bug, this assembles a structured, reproducible bug report by pulling the customer's session logs and environment metadata.
How it runs
The automated pipeline, trigger to output.
- TriggerZendesk ticket tagged 'bug'Zendesk
- ActionFetch ticket, requester, and custom fieldsZendesk
- ActionQuery Sentry for matching events and env metadataSentry
- LogicDedupe against existing Linear issues by fingerprint
- ActionCreate or comment on Linear issue with repro templateLinear
- OutputPost Linear link as internal Zendesk noteZendesk
What it does
Turns a messy support conversation into an engineer-ready bug report. It reads the Zendesk thread, extracts the affected user and timeframe, pulls matching Sentry events for stack traces and runtime context, and creates a Linear issue with clear repro steps, environment details, and a link back to the ticket.
When to use it
Use when your support team triages bugs in Zendesk but engineers need a consistent, complete report before they'll pick up work. Ideal for teams that lose time bouncing tickets back for "more info."
How it works
- 1A Zendesk ticket is tagged `bug` (trigger).
- 2The flow fetches the full ticket, requester, and custom fields from Zendesk.
- 3It queries Sentry for events matching the requester's email or user ID within the ticket's time window, grabbing the latest stack trace and release/browser/OS metadata.
- 4A logic step decides: if a Linear issue already references this Sentry fingerprint, comment on it instead of duplicating.
- 5Otherwise it creates a Linear issue with templated repro steps, env table, and ticket link.
- 6It posts the new issue URL back as an internal Zendesk note so agents can track status.
Set it up
What you configure once, before turning it on.
- 1Connect ZendeskTickets, queues, knowledge base.
- 2Connect SentryErrors, performance, releases.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Customer Support workflows
Close the loop with requesters when a Linear bug moves to Done
When a Linear issue created from a support escalation moves to Done after deploy, look up the originating Zendesk tickets and notify each requester that their reported bug is…
Reopen and notify Front conversations when their bug fix deploys
When a deploy resolves a Sentry issue, find the snoozed or closed Front conversations linked to it, reopen them, and send the customer a reply that the fix is now live.
Suggest the right Loom video by classifying Intercom message intent
Reads each new inbound Intercom conversation, classifies what the customer is trying to do, and surfaces the best-matching Loom walkthrough to the agent as an internal note.
Draft personalized fix-live replies for support to review
When a Sentry issue resolves, an agent reads each linked ticket's full thread and drafts a tailored 'your fix is live' reply per requester.
Send a tailored Loom onboarding sequence on Front first-reply
When a new customer's first email lands in Front, this picks the Loom onboarding walkthroughs matching their plan and use case, builds a friendly sequenced reply.
Article Volume-Rebound Early Warning (Datadog)
Streams support ticket-tag events into Datadog, watches for topics whose volume is reaccelerating against a decaying article.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.