CUSTOMER SUPPORT
VIP-account SLA early-warning to Microsoft Teams
Polls open Front conversations from VIP and enterprise accounts, flags any predicted to breach SLA within 30 minutes.
How it runs
The automated pipeline, trigger to output.
- TriggerEvery 5 minutes
- ActionList open Front conversations with account tierFront
- LogicFilter to VIP and enterprise accounts
- LogicForecast breach <30min; rank by time + customer value
- OutputPost early-warning card to account team in TeamsMicrosoft Teams
What it does
This workflow gives your highest-value customers a dedicated breach radar. It filters open Front conversations down to VIP and enterprise accounts, forecasts which are on track to miss SLA within the next 30 minutes, and pushes a ranked early-warning card to the account team's Microsoft Teams channel — naming the customer, the conversation, and the minutes remaining so a human can intervene immediately.
When to use it
Use it when a subset of accounts carries outsized revenue or contractual SLA penalties and you want named owners watching them in real time, separate from the general queue. It pairs well with the bulk router by giving VIPs a tighter warning window.
How it works
- 1A schedule fires every 5 minutes.
- 2The flow lists open Front conversations and joins each to its account tier.
- 3A filter keeps only VIP and enterprise accounts.
- 4A logic step forecasts breach probability and keeps conversations under 30 minutes to deadline.
- 5The at-risk set is ranked by time remaining and customer value.
- 6A formatted early-warning card is posted to the account team's Microsoft Teams channel.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect Microsoft TeamsChannels, chats, files.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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