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TICKET MANAGEMENT

Front Bug Conversation to Linear Repro Bundle

When a Front conversation is tagged as a bug, it normalizes every attachment to a shared Dropbox folder and opens a Linear issue containing the customer report.

CategoryTicket Management
Enginesim
Difficultyintermediate
Triggerevent
Steps6
Setup~15 min

How it runs

The automated pipeline, trigger to output.

  • TriggerFront conversation tagged 'bug'Front
  • ActionFetch conversation, customer, and attachmentsFront
  • LogicSkip if no attachment or description
  • ActionUpload attachments to per-issue Dropbox folderDropboxDropbox
  • ActionCreate Linear issue with report and file linksLinearLinear
  • OutputPost Linear issue link back to FrontFront

What it does

Turns a tagged Front support conversation into a clean, engineer-ready Linear bug issue. Customer attachments (screenshots, videos, logs) are copied to a per-issue Dropbox folder and rewritten as durable links, so engineers never chase expiring Front URLs.

When to use it

Use it when your support team triages in Front but engineering lives in Linear, and you want every bug handed off with reproducible context instead of a one-line "it's broken."

How it works

  1. 1A Front conversation receives the `bug` tag, firing the trigger.
  2. 2The flow pulls the conversation body, customer email, and all attachments from Front.
  3. 3A logic step checks that at least one attachment or a description exists; thin reports are skipped and flagged back in Front.
  4. 4Each attachment is uploaded to a new Dropbox folder named for the conversation, normalizing filenames and stripping inline data URLs.
  5. 5A Linear issue is created with the report, browser/OS details parsed from the message, and Dropbox links.
  6. 6The Linear issue URL is posted back as a Front comment so support can track it.

Set it up

What you configure once, before turning it on.

  1. 1
    Connect FrontShared inbox, conversations.
  2. 2
    Connect DropboxFiles and folders.
  3. 3
    Connect LinearIssues, projects, cycles, triage.
  4. 4
    Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
  5. 5
    Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
  6. 6
    Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.

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