TICKET MANAGEMENT
Linear Bug Status to Front Customer Reply
When a Linear bug issue changes state, it finds the linked Front conversation and drafts a plain-English status reply to the customer.
How it runs
The automated pipeline, trigger to output.
- TriggerLinear bug issue state changedLinear
- ActionRead issue state and Front conversation referenceLinear
- LogicMap only customer-relevant transitions
- ActionDraft non-technical status updateOpenAI
- OutputPost reply to linked Front conversationFront
What it does
Closes the feedback loop in reverse: when an engineer moves a Linear bug to In Progress, Done, or Won't Fix, this finds the originating Front conversation (via the stored conversation reference) and posts a customer-friendly status update drafted from the Linear state and resolution notes.
When to use it
Use it when bugs reported through Front go dark for customers once they enter engineering. This keeps reporters updated automatically as the issue progresses, reducing "any update?" follow-ups.
How it works
- 1A Linear issue state change on a `bug`-labeled issue triggers the flow.
- 2The flow reads the issue, its new state, and the embedded Front conversation reference.
- 3A logic step maps only meaningful transitions (started, shipped, declined) to customer messages; intermediate moves are ignored.
- 4OpenAI drafts a concise, non-technical update from the state and resolution comment.
- 5The draft is posted to the linked Front conversation as a reply for support to send or auto-send per config.
Set it up
What you configure once, before turning it on.
- 1Connect LinearIssues, projects, cycles, triage.
- 2Connect FrontShared inbox, conversations.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Enrich Discord bug reports with Sentry errors before filing in Linear
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Front-to-Linear Recurring Bug Linker
When a Front ticket is tagged as a bug, it searches Linear for an existing matching issue and either links the ticket to that parent issue or opens a new tracked one.
Front Duplicate Conversation Clusterer
When a new Front conversation arrives, it semantically compares the report against open conversations.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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