TICKET MANAGEMENT
Nightly Duplicate-Cluster Digest for Front Inboxes
On a nightly schedule it pulls the day's open Front conversations, fuzzy-clusters them by similarity.
How it runs
The automated pipeline, trigger to output.
- TriggerNightly schedule fires
- ActionList today's open Front conversationsFront
- ActionEmbed each conversation with OpenAIOpenAI
- ActionCluster embeddings by similarity in PostgresPostgres
- LogicDrop singleton clusters
- ActionLabel and recommend merges per clusterOpenAI
- OutputEmail ranked cluster digest to support leadGmail
What it does
Once a night this workflow groups the day's open Front conversations into clusters of likely duplicates and delivers a single ranked digest. Instead of catching duplicates one at a time, the support lead reviews every suspected merge group in a single morning sweep.
When to use it
Use it when real-time alerts would be too noisy and you'd rather batch-review duplicates. It is ideal for teams that do a daily inbox grooming pass and want clusters, not individual pings.
How it works
- 1A nightly schedule trigger fires after business hours.
- 2The workflow lists all open conversations from the target Front inboxes for the day.
- 3OpenAI embeds each conversation's subject and opening body.
- 4The embeddings are written to Postgres, where a similarity query clusters conversations into candidate groups above a confidence cutoff.
- 5A filter drops singleton clusters so only real duplicate groups remain.
- 6OpenAI drafts a short label and merge recommendation for each cluster.
- 7The digest is emailed to the support lead with conversation links grouped by cluster and ordered by cluster size.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect PostgresAny Postgres URL — query, write, migrate.
- 4Connect GmailRead, draft, send, label.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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