TICKET MANAGEMENT
Dedupe new Front bug reports against existing Linear issues before filing
Before creating a new Linear bug from a tagged Front conversation, it searches existing Linear issues for a match and either links the conversation to the known bug or files…
How it runs
The automated pipeline, trigger to output.
- TriggerFront conversation tagged 'bug'Front
- ActionSummarize symptom and keywordsOpenAI
- ActionSearch Linear for matching issuesLinear
- LogicBranch: duplicate vs. new bug
- ActionLink customer or create new Linear issueLinear
- OutputWrite canonical issue link to FrontFront
What it does
Stops duplicate bug tickets at the source. When a Front conversation is tagged as a bug, the workflow summarizes the symptom, searches existing Linear issues for the same problem, and decides: attach this customer to a known issue, or open a brand-new one. Either way the customer conversation gets linked to a single canonical bug.
When to use it
Use it on high-volume support queues where the same defect generates dozens of tickets. It keeps Linear clean, gives engineering an accurate count of how many customers are affected, and prevents three people from fixing the same thing.
How it works
- 1A Front rule triggers on the `bug` tag.
- 2The conversation is fetched and an OpenAI call produces a short normalized symptom summary plus search keywords.
- 3The workflow searches Linear for open issues matching those keywords and asks the LLM whether any is the same root cause.
- 4A branch decides the path: if a match exists, it adds a customer-impact comment and link to that issue; if not, it creates a new bug.
- 5The resolved Linear issue link is written back to the Front conversation.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Ticket Management workflows
Enrich Discord bug reports with Sentry errors before filing in Linear
Takes a Discord bug report, has an LLM pull out likely error signatures, searches Sentry for matching events.
Front-to-Linear Recurring Bug Linker
When a Front ticket is tagged as a bug, it searches Linear for an existing matching issue and either links the ticket to that parent issue or opens a new tracked one.
Front Duplicate Conversation Clusterer
When a new Front conversation arrives, it semantically compares the report against open conversations.
Intercom Known-Issue Auto-Responder
When a new Intercom conversation matches a known active incident, it attaches the conversation to that incident's parent ticket and sends the customer the current status reply.
Weekly reopen-by-agent coaching digest
Aggregates each agent's solved-then-reopened tickets for the week, identifies the most common reopen reason per agent, and emails a private coaching digest to the support manager.
Escalate repeat reopens to a Linear bug
Detects when the same underlying issue reopens across multiple tickets, uses an AI agent to cluster them by root cause.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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