TICKET MANAGEMENT
Nightly reconcile of Sentry crashes against the GitLab backlog
On a schedule, scan unlinked Sentry issues from the last day, match each to an existing GitLab issue or open a new one with breadcrumbs.
How it runs
The automated pipeline, trigger to output.
- TriggerNightly schedule
- ActionQuery Sentry for unlinked issues from last 24hSentry
- LogicPer issue: fingerprint and search GitLabGitLab
- ActionComment on match OR create seeded GitLab issueGitLab
- ActionLink GitLab issue back to Sentry groupSentry
- OutputPost Slack reconciliation summarySlack
What it does
A batch safety net that sweeps up Sentry crashes that slipped past real-time linking. Once a night it reconciles the day's unlinked error groups against your GitLab issues, attaching or filing each, then reports the tally.
When to use it
When webhooks occasionally fail, when you onboard Sentry mid-sprint with a backlog of orphaned errors, or when you simply prefer batched triage over a constant stream of new tickets.
How it works
- 1A nightly schedule triggers the run.
- 2The flow queries Sentry for issues from the last 24 hours that have no linked GitLab reference.
- 3For each, it builds a fingerprint and searches GitLab issues for a match.
- 4Branch per issue: matched ones get a comment with the day's occurrence count; unmatched ones become new GitLab issues seeded with stack trace and breadcrumbs.
- 5It links every resulting GitLab issue back to its Sentry group.
- 6It posts a Slack summary: count linked, count created, and any errors that needed manual review.
Set it up
What you configure once, before turning it on.
- 1Connect SentryErrors, performance, releases.
- 2Connect GitLabRepos, MRs, pipelines, registry.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Ticket Management workflows
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Front Duplicate Conversation Clusterer
When a new Front conversation arrives, it semantically compares the report against open conversations.
Intercom Known-Issue Auto-Responder
When a new Intercom conversation matches a known active incident, it attaches the conversation to that incident's parent ticket and sends the customer the current status reply.
Weekly reopen-by-agent coaching digest
Aggregates each agent's solved-then-reopened tickets for the week, identifies the most common reopen reason per agent, and emails a private coaching digest to the support manager.
Escalate repeat reopens to a Linear bug
Detects when the same underlying issue reopens across multiple tickets, uses an AI agent to cluster them by root cause.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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