TICKET MANAGEMENT
Dedupe Sentry errors into GitHub Issues with breadcrumb seeding
On a new Sentry error group, search open GitHub Issues for a duplicate; reopen and update the match, or create a GitHub Issue pre-filled with breadcrumbs, release, and a minimal…
How it runs
The automated pipeline, trigger to output.
- TriggerSentry new issue webhookSentry
- LogicBuild search key (type + message + culprit)
- ActionSearch GitHub Issues (open + recently closed)GitHub
- LogicBranch: open match, closed match, or none
- ActionComment, reopen-with-regression-note, or create seeded issueGitHub
- OutputAttach GitHub issue link to Sentry groupSentry
What it does
Keeps your GitHub issue tracker free of duplicate crash reports. A new Sentry group either gets folded into an existing GitHub Issue or becomes a fresh, well-formed issue with the debugging context engineers actually need.
When to use it
For teams that triage bugs in GitHub Issues rather than a dedicated tracker. Especially useful when a previously fixed bug regresses and you want the old issue reopened instead of a brand-new ticket.
How it works
- 1Sentry sends a webhook when it creates a new issue.
- 2The flow builds a search key from the exception type, message, and culprit.
- 3It queries the GitHub Issues search API (open and recently closed) for that key.
- 4Branch on the result: an open match gets a new comment with occurrence count and release; a closed match is reopened with a regression note.
- 5If nothing matches, it opens a GitHub Issue seeded with the stack trace, breadcrumb timeline, affected release, and a repro outline, tagged `from:sentry`.
- 6It links the GitHub issue number back onto the Sentry group.
Set it up
What you configure once, before turning it on.
- 1Connect SentryErrors, performance, releases.
- 2Connect GitHubRepos, issues, pull requests, actions.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Ticket Management workflows
Enrich Discord bug reports with Sentry errors before filing in Linear
Takes a Discord bug report, has an LLM pull out likely error signatures, searches Sentry for matching events.
Front-to-Linear Recurring Bug Linker
When a Front ticket is tagged as a bug, it searches Linear for an existing matching issue and either links the ticket to that parent issue or opens a new tracked one.
Front Duplicate Conversation Clusterer
When a new Front conversation arrives, it semantically compares the report against open conversations.
Intercom Known-Issue Auto-Responder
When a new Intercom conversation matches a known active incident, it attaches the conversation to that incident's parent ticket and sends the customer the current status reply.
Weekly reopen-by-agent coaching digest
Aggregates each agent's solved-then-reopened tickets for the week, identifies the most common reopen reason per agent, and emails a private coaching digest to the support manager.
Escalate repeat reopens to a Linear bug
Detects when the same underlying issue reopens across multiple tickets, uses an AI agent to cluster them by root cause.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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