TICKET MANAGEMENT
Reproduce Intercom Bugs and Point Linear Issues at Likely Code
When an Intercom bug ticket comes in, an agent reproduces the behavior and searches the GitHub repo for the components and handlers involved.
How it runs
The automated pipeline, trigger to output.
- TriggerIntercom conversation labeled bugIntercom
- ActionExtract feature, URL, and error stringsOpenAI
- ActionReproduce behavior in sandbox browserBrowserbase
- ActionSearch GitHub for code and recent commitsGitHub
- LogicBranch: confident code area found?
- OutputCreate Linear issue with candidate files and commitsLinear
What it does
Gives engineers a head start on root cause. After reproducing the bug, the agent searches the codebase for the feature, route, or error string involved and attaches the likely files and suspicious recent commits to the Linear issue.
When to use it
Use it when triage time is dominated by "where does this even live in the code." Best for teams with a single primary repo and a habit of small, frequent commits.
How it works
- 1A new bug-labeled Intercom conversation triggers the flow.
- 2The agent extracts the affected feature, URL, and any error strings.
- 3It reproduces the issue in a sandbox browser to confirm the symptom.
- 4It runs GitHub code search for matching components, handlers, and error text, and inspects recent commits touching those paths.
- 5A branch decides whether a confident code area was identified.
- 6A Linear issue is filed with repro steps, candidate file paths, and links to suspect commits for the assigned engineer.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect BrowserbaseHeadless browsers, sessions, replays.
- 4Connect GitHubRepos, issues, pull requests, actions.
- 5Connect LinearIssues, projects, cycles, triage.
- 6Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 7Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 8Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Ticket Management workflows
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Enrich Discord bug reports with Sentry errors before filing in Linear
Takes a Discord bug report, has an LLM pull out likely error signatures, searches Sentry for matching events.
Route Discord bug reports by severity to Linear or PagerDuty
Classifies each Discord bug report by severity using an LLM, then files normal bugs as Linear issues while escalating critical outages to a PagerDuty incident so on-call gets…
Triage Discord bug threads into structured Linear issues with repro checklists
Watches a Discord bug-report channel, uses an LLM to extract a clean title, severity, and step-by-step reproduction checklist from the messy thread.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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