TICKET MANAGEMENT
Reproduce Confirmed Bugs, File in Linear, and Escalate to Slack
When an Intercom bug report is reproduced successfully, an agent files a Linear issue, posts a draft acknowledgment back to the customer.
How it runs
The automated pipeline, trigger to output.
- TriggerIntercom conversation tagged 'bug'Intercom
- ActionExtract steps and reproduce in sandbox browserBrowserbase
- LogicBranch: reproduction confirmed?
- ActionCreate Linear issue with severity estimateLinear
- ActionDraft customer acknowledgment in IntercomIntercom
- OutputEscalate high-severity bugs to SlackSlack
What it does
Closes the loop in all directions on a confirmed bug. After a successful reproduction, it files the Linear issue, leaves a customer-facing acknowledgment draft in Intercom, and pings the right Slack channel when severity is high.
When to use it
Use it when confirmed bugs need fast human attention and the customer should hear back quickly. Best for teams that want reproduction to drive both the engineering ticket and the support reply.
How it works
- 1A bug-tagged Intercom conversation triggers the flow.
- 2The agent extracts steps and attempts reproduction in a sandbox browser.
- 3A branch gates on confirmed reproduction; unconfirmed reports stop and request more detail.
- 4For confirmed bugs, a Linear issue is created with repro steps and a severity estimate.
- 5The agent drafts a customer acknowledgment reply in Intercom referencing the tracked issue.
- 6High-severity confirmations post an escalation to the engineering Slack channel with the Linear link.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect BrowserbaseHeadless browsers, sessions, replays.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Watches a Discord bug-report channel, uses an LLM to extract a clean title, severity, and step-by-step reproduction checklist from the messy thread.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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