TICKET MANAGEMENT
Inbound Trello Card AI Triage and SLA Assignment
When a new card lands in the intake list, an AI agent classifies its urgency and category, sets the matching SLA due date, routes it to the right specialist.
How it runs
The automated pipeline, trigger to output.
- TriggerNew card created in intake list (webhook)Trello
- ActionClassify priority and categoryOpenAI
- LogicMap priority to SLA window and pick specialist
- ActionSet due date, label, and assigneeTrello
- OutputPost triage confirmation to TeamsMicrosoft Teams
What it does
Triages every incoming ticket the moment it is created. An agent reads the card title and description, decides priority and topic, applies the correct SLA deadline for that priority, assigns the best-fit specialist, and logs the decision so the card starts its SLA clock correctly instead of waiting for manual sorting.
When to use it
Use it when cards arrive faster than a human can triage them and mis-set deadlines are the root cause of later breaches. Best for intake queues where priority and owner can be inferred from the card text.
How it works
- 1A Trello webhook fires when a card is created in the intake list.
- 2An OpenAI step classifies priority and category from the card content.
- 3A logic step maps the priority to its SLA window and selects the specialist for that category.
- 4Trello sets the due date, priority label, and assignee on the card.
- 5Microsoft Teams posts a triage confirmation to the routed specialist's channel.
Set it up
What you configure once, before turning it on.
- 1Connect TrelloKanban boards for everything.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect Microsoft TeamsChannels, chats, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.