TICKET MANAGEMENT
Daily Trello SLA Breach Digest with Postgres Trend Log
Each morning, tallies which Trello cards breached or nearly breached their SLA in the last 24 hours, logs the snapshot to Postgres for trend tracking.
How it runs
The automated pipeline, trigger to output.
- TriggerDaily morning schedule fires
- ActionFetch last-24h cards with resolution timesTrello
- LogicClassify on-time / near-miss / breached and aggregate
- ActionLog snapshot and read trailing averagePostgres
- ActionWrite plain-language digestOpenAI
- OutputEmail digest to ops leadsGmail
What it does
Produces a daily accountability digest of SLA performance. It counts actual breaches and near-misses from the prior day, stores the figures in Postgres so you build a history, and emails a summary that puts today's numbers in context against the recent trend.
When to use it
Use it when you need a recurring management view of SLA health rather than per-card alerts — to spot whether breaches are trending up, which lists leak the most time, and who owned the breached cards.
How it works
- 1A daily schedule fires in the morning.
- 2Trello returns cards closed or still open over the last 24 hours with their due dates and resolution times.
- 3A logic step classifies each as on-time, near-miss, or breached, and aggregates by list and owner.
- 4Postgres records the day's snapshot and returns the trailing average for comparison.
- 5OpenAI writes a plain-language digest highlighting the deltas and worst offenders.
- 6Gmail sends the digest to the ops leads.
Set it up
What you configure once, before turning it on.
- 1Connect TrelloKanban boards for everything.
- 2Connect PostgresAny Postgres URL — query, write, migrate.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect GmailRead, draft, send, label.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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