CUSTOMER SUPPORT
Open an Intercom follow-up when a Zoom call ends on a sour note
Detects Zoom support calls that ended with unresolved frustration and automatically creates a prioritized Intercom conversation assigned to the agent's lead for a proactive…
How it runs
The automated pipeline, trigger to output.
- TriggerZoom support call recording completesZoom
- ActionPull transcript and match Intercom contactIntercom
- ActionJudge closing sentiment and draft recovery noteOpenAI
- LogicSkip calls that ended positive or neutral
- OutputCreate prioritized Intercom follow-up for leadIntercom
What it does
Analyzes each completed Zoom support call for unresolved negative sentiment at the close of the conversation. When a call ends badly, it opens an Intercom follow-up conversation with the customer, pre-filled with context and a suggested recovery message, and assigns it to the team lead for review before it goes out.
When to use it
Use this when a frustrated call should never just end. It is for support teams that want a guaranteed proactive touch on at-risk customers, with the lead in the loop to coach the recovery rather than letting the original agent close the loop alone.
How it works
- 1A Zoom recording-completed event fires for a finished support call.
- 2The flow pulls the transcript and matches the customer to their Intercom contact.
- 3OpenAI judges the closing sentiment and drafts a recovery note if the call ended poorly.
- 4A logic step exits for calls that ended on a positive or neutral note.
- 5An Intercom conversation is created, prioritized, and assigned to the agent's lead with the draft and call summary.
Set it up
What you configure once, before turning it on.
- 1Connect ZoomMeetings, recordings, transcripts.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect IntercomConversations, contacts, articles.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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