AI & RAG
Weekly digest of question topics your help center has no article for
Aggregates a week of Intercom questions the answer bot couldn't resolve, clusters them into topics that have no matching article at all.
How it runs
The automated pipeline, trigger to output.
- TriggerWeekly digest schedule
- ActionFetch unresolved bot conversationsIntercom
- ActionCluster questions, tag coverageOpenAI
- LogicDrop covered clusters, rank gaps by volume
- OutputEmail ranked missing-content digestGmail
What it does
Where the other auditors fix existing articles, this one finds the *holes* — topics customers keep asking about that your help center simply doesn't cover. It clusters a week of unresolved answer-bot questions, drops clusters that already map to an article, and ranks the genuinely-uncovered topics by volume so you know what to write next.
When to use it
Run it weekly to drive your content roadmap. Useful for support and knowledge-ops leads deciding which new articles will deflect the most future tickets.
How it works
- 1A weekly schedule starts the digest.
- 2Fetch the past week of Intercom conversations the bot failed to resolve.
- 3An OpenAI step clusters the questions into distinct topics and tags each as 'has article' or 'no article'.
- 4A logic step drops clusters that already map to existing content, keeping only true coverage gaps.
- 5Rank the remaining gaps by conversation volume.
- 6Email leadership a ranked digest of missing topics with example questions and estimated deflection impact.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect GmailRead, draft, send, label.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.