AI & RAG

RAG Answer Faithfulness Judge with Hallucination Escalation

After the bot answers, an LLM judge scores whether each claim is supported by the cited runbook sections, logs the score.

CategoryAI & RAG
Enginesim
Difficultyadvanced
Triggerevent
Steps6
Setup~25 min

How it runs

The automated pipeline, trigger to output.

  • TriggerAnswer-generated event fires from the answer bot
  • ActionLoad question, answer, and cited source sections from PostgresPostgreSQLPostgres
  • ActionJudge faithfulness and citation accuracy with OpenAIOpenAI
  • ActionWrite the faithfulness score and verdict back to PostgresPostgreSQLPostgres
  • LogicBranch on the faithfulness threshold
  • OutputEscalate ungrounded answers to a Slack review channelSlack

What it does

Adds a quality gate behind your grounded answer bot. Each time an answer is produced, this flow re-checks it against the exact source sections that were retrieved, scoring faithfulness and citation accuracy. Unsupported claims are flagged so a hallucinated rollback step never goes unnoticed.

When to use it

Use it when runbook answers carry operational risk and you need an auditable record of how grounded each response was, plus a fast path to catch and correct the rare ungrounded answer.

How it works

  1. 1An answer-generated event (emitted by the answer bot) triggers the judge.
  2. 2The flow loads the question, the generated answer, and the cited source sections from Postgres.
  3. 3OpenAI acts as a judge, scoring faithfulness, citation correctness, and noting any unsupported claim.
  4. 4The score and verdict are written back to Postgres for trend tracking.
  5. 5A branch escalates any answer below the faithfulness threshold to a Slack review channel with the offending claims highlighted.

Set it up

What you configure once, before turning it on.

  1. 1
    Connect PostgresAny Postgres URL — query, write, migrate.
  2. 2
    Connect OpenAIModels, embeddings, files.
  3. 3
    Connect SlackChannels, DMs, threads, mentions.
  4. 4
    Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
  5. 5
    Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
  6. 6
    Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.

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