TICKET MANAGEMENT
Triage Slack-reported bugs into clusters with CEO confirmation
When someone reports a bug in a Slack channel, an agent reasons about whether it matches an open umbrella issue in Linear, links it and updates the user count on a confident match.
How it runs
The automated pipeline, trigger to output.
- TriggerBug reported in Slack channelSlack
- ActionAgent matches report to open Linear umbrellasLinear
- LogicBranch: confident match vs uncertain
- ActionLink to umbrella + bump affected-user countLinear
- OutputAsk reporter to confirm proposed umbrella in threadSlack
What it does
Lets anyone report a bug by posting in a Slack channel, then has an agent judge whether the report belongs to an existing umbrella issue. Clear matches are linked and counted automatically; ambiguous ones come back to the channel as a question rather than a wrong guess.
When to use it
Use it for internal teams that report bugs conversationally in Slack and want clustering without a rigid form. The agent handles the fuzzy judgment that simple keyword matching gets wrong.
How it works
- 1A message in the bug-report Slack channel triggers the flow.
- 2The agent reads the report, pulls open umbrella issues from Linear, and reasons about the best match and its confidence.
- 3A branch splits on confidence: confident matches go one way, uncertain ones the other.
- 4On a confident match the agent links the report to the Linear umbrella and increments its affected-user field.
- 5When uncertain, it replies in the Slack thread proposing the likely umbrella and asks the reporter to confirm or reject before any link is made.
Set it up
What you configure once, before turning it on.
- 1Connect SlackChannels, DMs, threads, mentions.
- 2Connect LinearIssues, projects, cycles, triage.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Ticket Management workflows
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When a Front ticket is tagged as a bug, it searches Linear for an existing matching issue and either links the ticket to that parent issue or opens a new tracked one.
Front Duplicate Conversation Clusterer
When a new Front conversation arrives, it semantically compares the report against open conversations.
Intercom Known-Issue Auto-Responder
When a new Intercom conversation matches a known active incident, it attaches the conversation to that incident's parent ticket and sends the customer the current status reply.
Weekly reopen-by-agent coaching digest
Aggregates each agent's solved-then-reopened tickets for the week, identifies the most common reopen reason per agent, and emails a private coaching digest to the support manager.
Escalate repeat reopens to a Linear bug
Detects when the same underlying issue reopens across multiple tickets, uses an AI agent to cluster them by root cause.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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