CUSTOMER SUPPORT
Generate a localized clip voiceover from a Zendesk ticket request
When a support agent tags a ticket asking for a localized help clip, generates the ElevenLabs voiceover in the customer's language, attaches it to the ticket.
How it runs
The automated pipeline, trigger to output.
- TriggerLocalize-clip tag applied to Zendesk ticketZendesk
- LogicValidate clip ID and target language
- ActionRender voiceover with ElevenLabsElevenLabs
- ActionAttach audio to ticket as internal noteZendesk
- OutputArchive a copy to DropboxDropbox
What it does
Lets a support agent request a localized help-center voiceover straight from a Zendesk ticket. When the trigger tag is applied, the flow reads the requested clip and language, generates the ElevenLabs narration, attaches the audio to the ticket as an internal note, and saves a copy to Dropbox.
When to use it
Use this when agents occasionally need a help clip narrated in a specific customer's language on the spot, and you want to serve that request from inside the ticket rather than filing a separate localization task.
How it works
- 1Applying the localize-clip tag to a Zendesk ticket triggers the run.
- 2The flow parses the requested clip ID and target language from the ticket fields.
- 3A check confirms the clip and language are valid; invalid requests get an internal note asking the agent to fix the request.
- 4ElevenLabs renders the voiceover in the requested language from the clip's stored script.
- 5The audio is attached to the Zendesk ticket as an internal note for the agent.
- 6A copy of the file is archived to Dropbox for reuse.
Set it up
What you configure once, before turning it on.
- 1Connect ZendeskTickets, queues, knowledge base.
- 2Connect ElevenLabsText-to-speech, voice cloning.
- 3Connect DropboxFiles and folders.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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