Route facility work orders by location and severity SLA

Turns raw maintenance requests into triaged, SLA-stamped work orders. Each request is matched to its physical asset and severity, given a deadline, and dropped onto the correct facilities Trello board so the right crew picks it up immediately.

Use it when tenants, staff, or building sensors submit repair requests through a form or portal and you need consistent triage instead of an overflowing shared inbox. Ideal for property managers and facilities teams juggling multiple buildings with different response commitments.

1. 1A webhook receives the request payload (asset ID, description, reported severity).
2. 2The asset ID is looked up in Airtable to resolve building, zone, and assigned crew.
3. 3A branch evaluates severity against the SLA matrix to compute a due-by timestamp (e.g. 4h critical, 24h high, 72h standard).
4. 4A Trello card is created on the building's board with the due date, crew, and zone labels.
5. 5A confirmation with the work-order ID and SLA deadline is posted back to the requester.