FINANCE
Front Dispute Classification Warehouse Logger
On every resolved billing dispute, writes a normalized row (root cause, resolution path, amount, time-to-resolve) to Postgres for trend reporting.
How it runs
The automated pipeline, trigger to output.
- TriggerBilling conversation resolved in FrontFront
- ActionReconcile resolution against StripeStripe
- LogicNormalize root cause and outcome code
- ActionInsert row into disputes tablePostgres
- OutputConfirm logged via internal noteFront
What it does
This workflow turns resolved billing disputes into clean analytics data. As each Front billing conversation closes, it reconciles the resolution against Stripe (refund, credit, or no-action), normalizes the root cause and outcome, and appends a structured row to a Postgres disputes table. Over time you get a queryable record of why customers dispute charges and how often each path is used.
When to use it
Use it when finance or support leadership needs dispute trends — top root causes, refund-versus-credit ratios, average time-to-resolve — instead of guessing from anecdotes.
How it works
- 1A Front billing conversation moving to resolved triggers the run.
- 2Stripe is checked for any refund or balance transaction tied to that customer in the dispute window.
- 3Branch logic maps the resolution into a normalized outcome and root-cause code.
- 4A row is inserted into the Postgres disputes table with customer, amount, cause, outcome, and timestamps.
- 5The Front conversation receives a short internal note confirming the dispute was logged.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect StripeCustomers, subscriptions, payments.
- 3Connect PostgresAny Postgres URL — query, write, migrate.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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