FINANCE
Draft Stripe Dispute Rebuttal Narratives with an AI Agent
On a new Stripe dispute, an AI agent reads the order, shipment, and customer message history and drafts a fact-based rebuttal narrative.
How it runs
The automated pipeline, trigger to output.
- TriggerStripe dispute created webhookStripe
- ActionPull order, shipment, message historyPostgres
- ActionAgent drafts fact-based rebuttal narrativeOpenAI
- LogicVerify no unsupported claims, fields present
- OutputSubmit narrative and evidence to StripeStripe
What it does
Stripe lets you attach a written explanation to a dispute, and a clear narrative materially improves win rates. This workflow uses an AI agent to read the full order context and write a concise, factual rebuttal grounded only in the records, then files it alongside the structured evidence.
When to use it
Use it when your disputes need persuasive, case-specific explanations rather than a templated boilerplate, and you want the narrative drafted from real order facts instead of by hand.
How it works
- 1A Stripe `charge.dispute.created` webhook starts the run.
- 2The workflow pulls the order, shipment timeline, and customer message thread from Postgres.
- 3An AI agent reviews the assembled context and drafts a rebuttal narrative citing only the documented facts (order date, delivery confirmation, customer acknowledgments).
- 4A logic check verifies the agent produced no unsupported claims and that key evidence fields are present.
- 5It submits the narrative plus structured evidence to the Stripe dispute and logs the draft to Postgres.
Set it up
What you configure once, before turning it on.
- 1Connect StripeCustomers, subscriptions, payments.
- 2Connect PostgresAny Postgres URL — query, write, migrate.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.