FINANCE
Stripe Dispute Customer Comms Archiver
When a dispute opens, finds and exports the full customer support and email history from Front for that buyer, attaching it to the dispute record as supporting evidence.
How it runs
The automated pipeline, trigger to output.
- TriggerStripe dispute created webhookStripe
- ActionSearch Front for customer conversationsFront
- LogicFilter threads to disputed order timeframe
- ActionExport readable timestamped transcript
- OutputStore transcript against dispute in PostgresPostgres
What it does
This workflow captures the customer-communication side of a chargeback defense. On a new dispute it identifies the buyer, pulls their complete conversation history from Front, and exports a clean transcript that shows context like refund offers, acknowledgments, or prior satisfaction. The transcript is filed against the dispute in your database.
When to use it
Use this when disputes hinge on the customer interaction, such as 'product unacceptable' or 'subscription canceled' reasons, and you need a defensible record of what was actually said and agreed. It saves support staff from manually copying threads under time pressure.
How it works
- 1A Stripe `charge.dispute.created` webhook fires with the customer email on the charge.
- 2The flow searches Front for all conversations matching that customer.
- 3A logic step filters to threads relevant to the disputed order's timeframe.
- 4It exports the filtered messages into a readable, timestamped transcript.
- 5The transcript is stored against the dispute record in Postgres for the evidence pack.
Set it up
What you configure once, before turning it on.
- 1Connect StripeCustomers, subscriptions, payments.
- 2Connect FrontShared inbox, conversations.
- 3Connect PostgresAny Postgres URL — query, write, migrate.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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