FINANCE
Stripe Dispute Evidence Packet from Dropbox Order Docs
When a Stripe dispute opens, pulls the matching order's documents from Dropbox, assembles a structured evidence packet, and submits it back to Stripe before the response deadline.
How it runs
The automated pipeline, trigger to output.
- TriggerStripe dispute created webhookStripe
- ActionRead charge metadata for order IDStripe
- ActionDownload order docs from Dropbox folderDropbox
- LogicVerify required docs present for reason code
- ActionUpload files and submit evidence to StripeStripe
- OutputPost submission summary to Front inboxFront
What it does
Turns a new Stripe dispute into a submitted evidence response automatically. It finds the order's paperwork in Dropbox (invoice, signed proof of delivery, customer comms), maps each file to the right Stripe evidence field, and uploads the packet so a chargeback never lapses unanswered.
When to use it
Use it if chargebacks arrive faster than your team can manually compile receipts, or if disputes are silently expiring past Stripe's submission window. Best for merchants whose fulfillment evidence already lives in an organized Dropbox folder per order.
How it works
- 1A Stripe `charge.dispute.created` webhook fires with the disputed charge and reason code.
- 2The flow reads the charge metadata to recover the internal order ID.
- 3It searches the Dropbox order folder and downloads invoice, delivery proof, and receipt files.
- 4A logic step checks that the minimum required documents for that dispute reason are present.
- 5Stripe File uploads attach each document, and the dispute is updated with the mapped evidence fields and a written rebuttal.
- 6A Front draft is posted to the billing inbox summarizing what was submitted and the deadline.
Set it up
What you configure once, before turning it on.
- 1Connect StripeCustomers, subscriptions, payments.
- 2Connect DropboxFiles and folders.
- 3Connect FrontShared inbox, conversations.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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