FINANCE
Stripe Dispute Missing-Evidence Request Emailer
When a dispute opens but key evidence is missing from your records, this workflow emails the customer or fulfillment partner to collect the proof and tracks the request until it…
How it runs
The automated pipeline, trigger to output.
- TriggerStripe dispute.created webhookStripe
- ActionLoad order and inspect evidence fields in AirtableAirtable
- LogicBranch on whether required artifact is missing
- ActionEmail contact requesting the missing documentGmail
- OutputLog open evidence request in AirtableAirtable
What it does
Handles the gap case: a Stripe dispute arrives but your order record is missing a critical artifact like a signed delivery receipt or a usage log. Rather than submitting weak evidence, it sends a targeted email requesting the exact missing item and logs the outstanding request so the packet can be completed.
When to use it
Use it when some disputes can't be auto-answered because supporting proof lives with a third party, a warehouse, or the customer. It keeps those edge cases from silently falling through while your main auto-assembler handles the complete ones.
How it works
- 1A Stripe dispute.created webhook fires.
- 2The flow loads the order from Airtable and inspects which evidence fields are populated.
- 3A logic step branches: if all evidence exists it exits to the auto-assembler path; if a required artifact is missing it continues.
- 4It sends a Gmail message to the relevant contact requesting the specific missing document, with the order reference and deadline.
- 5It records the open evidence request and a follow-up due date back in Airtable for tracking.
Set it up
What you configure once, before turning it on.
- 1Connect StripeCustomers, subscriptions, payments.
- 2Connect AirtableBases, tables, views, automations.
- 3Connect GmailRead, draft, send, label.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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