TICKET MANAGEMENT
Cluster Repeated Front Tickets into a Linear Problem Record
Watches incoming Front conversations, groups them by recurring signature, and when the same issue crosses a threshold within a rolling window it opens a single Linear problem…
How it runs
The automated pipeline, trigger to output.
- TriggerNew or updated Front conversationFront
- ActionWrite normalized signature to Postgres incidents tablePostgres
- LogicCount matching signatures in rolling 7-day windowPostgres
- LogicBelow threshold or open problem exists -> exit
- ActionCreate Linear problem issue with occurrence countLinear
- OutputComment each contributing Front conversation with Linear linkFront
What it does
Turns a flood of look-alike support tickets into one tracked problem. As Front conversations arrive, the workflow normalizes each into a signature (subject keywords plus tag), counts how often that signature has appeared in the last 7 days, and once it crosses your threshold it creates a Linear issue labeled `problem` and back-links all the source conversations.
When to use it
Use it when support keeps closing the same ticket over and over and nobody ever files the underlying bug. Good for SaaS support teams who want recurring pain surfaced to engineering automatically instead of relying on an agent to notice the pattern by hand.
How it works
- 1A new or updated Front conversation triggers the run.
- 2The conversation is reduced to a stable signature and written to a Postgres incidents table.
- 3A count query checks how many matching signatures occurred in the rolling window.
- 4If the count is below threshold, the run exits quietly.
- 5If it crosses the threshold and no open problem exists yet, a Linear issue is created with the signature, occurrence count, and affected accounts.
- 6Every contributing Front conversation gets a comment linking to the new Linear problem.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect PostgresAny Postgres URL — query, write, migrate.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Ticket Management workflows
Enrich Discord bug reports with Sentry errors before filing in Linear
Takes a Discord bug report, has an LLM pull out likely error signatures, searches Sentry for matching events.
Front-to-Linear Recurring Bug Linker
When a Front ticket is tagged as a bug, it searches Linear for an existing matching issue and either links the ticket to that parent issue or opens a new tracked one.
Front Duplicate Conversation Clusterer
When a new Front conversation arrives, it semantically compares the report against open conversations.
Intercom Known-Issue Auto-Responder
When a new Intercom conversation matches a known active incident, it attaches the conversation to that incident's parent ticket and sends the customer the current status reply.
Weekly reopen-by-agent coaching digest
Aggregates each agent's solved-then-reopened tickets for the week, identifies the most common reopen reason per agent, and emails a private coaching digest to the support manager.
Escalate repeat reopens to a Linear bug
Detects when the same underlying issue reopens across multiple tickets, uses an AI agent to cluster them by root cause.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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