CUSTOMER SUPPORT
Instant Refund Eligibility Verdict via Storefront Webhook
Receives a refund request webhook from your storefront, checks the order against the Stripe charge and policy window in real time.
How it runs
The automated pipeline, trigger to output.
- TriggerStorefront posts refund request webhookHTTP webhook
- ActionLook up order charge in StripeStripe
- LogicCompute verdict against policy window
- OutputReturn verdict in webhook responseHTTP webhook
- ActionCreate Zendesk ticket with rationaleZendesk
What it does
When a customer submits a refund request form on your storefront, the page calls this workflow and gets an immediate eligibility answer. The flow validates the order against Stripe and the policy window, returns the verdict for the page to display, and opens a Zendesk ticket pre-loaded with the decision rationale so an agent can follow up if needed.
When to use it
Use it to give customers an instant, accurate response at the moment they request a refund, instead of a vague confirmation email, while still creating a tracked ticket with full reasoning for the support team.
How it works
- 1The storefront posts the refund request to an HTTP webhook trigger.
- 2The flow looks up the referenced order's charge in Stripe.
- 3A logic step compares the charge date to the policy window and produces the verdict and rationale.
- 4It returns the verdict in the webhook response for the page to render.
- 5It creates a Zendesk ticket carrying the order, verdict, and rationale for agent follow-through.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect StripeCustomers, subscriptions, payments.
- 3Connect ZendeskTickets, queues, knowledge base.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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