TICKET MANAGEMENT
SLA Deadline Rebalancer for monday.com Boards
Reads a monday.com support board on a schedule, projects which items will blow their due date based on status velocity.
How it runs
The automated pipeline, trigger to output.
- TriggerHourly schedule
- ActionRead board items with due dates and statusmonday.com
- LogicProject completion vs due date, flag at-risk
- ActionSet Priority column to High on flagged itemsmonday.com
- OutputNotify owners and post Slack roll-upSlack
What it does
It evaluates a monday.com board where each item carries a due date and status, forecasts which items will miss their deadline given how fast similar items move through statuses, and rebalances the board so the most-at-risk work sits at the top. Owners of flagged items get a direct notification.
When to use it
Use it when your team tracks ticket-like work in monday.com instead of a help desk and deadlines silently slip because the board is sorted by creation date or left untouched. This keeps the board honest about what actually needs attention now.
How it works
- 1A schedule runs the workflow every hour.
- 2monday.com returns all items on the target board with status, owner, and due-date columns.
- 3A logic step estimates remaining time per status and flags items whose projected completion lands after the due date.
- 4monday.com updates a Priority column to High for flagged items so the board view sorts them to the top.
- 5A notification is posted to each flagged item's owner via monday.com, and a daily roll-up goes to Slack.
Set it up
What you configure once, before turning it on.
- 1Connect monday.comVisual work management for teams.
- 2Connect SlackChannels, DMs, threads, mentions.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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