TICKET MANAGEMENT
ClickUp SLA Due-Date Reprioritizer
Monitors ClickUp support tasks and, when forecasted to miss their SLA due date, automatically bumps priority, reassigns to an available teammate.
How it runs
The automated pipeline, trigger to output.
- TriggerEvery 30 minutes
- ActionFetch open support tasks from ClickUpClickUp
- LogicForecast completion vs due date
- LogicFilter slipping tasks on overloaded owners
- ActionRaise priority and reassign in ClickUpClickUp
- OutputNotify new owner in Microsoft TeamsMicrosoft Teams
What it does
This workflow keeps a ClickUp-based support queue honest with its SLA due dates. It detects tasks that are tracking to miss their due date based on remaining time and current assignee load, then raises their priority and moves them to a teammate who can finish in time.
When to use it
Use it when your support or operations team runs entirely in ClickUp with due dates as SLA proxies, and tasks routinely stall on whoever they were first assigned to. It removes the manual triage of spotting and reshuffling slipping work.
How it works
- 1A schedule fires every 30 minutes.
- 2It pulls open tasks from the ClickUp support list with due dates, priorities, and assignees.
- 3A forecasting step estimates each task's projected completion time from remaining work and the assignee's open load, flagging those tracking past their due date.
- 4A branch filters to flagged tasks whose current owner is over capacity.
- 5For each it raises the ClickUp priority and reassigns to the least-loaded eligible teammate.
- 6It notifies the new owner with task context in a Microsoft Teams channel.
Set it up
What you configure once, before turning it on.
- 1Connect ClickUpDocs + tasks + chats in one workspace.
- 2Connect Microsoft TeamsChannels, chats, files.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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