SOCIAL MEDIA
App-Store Review Severity Triage to Front Tickets
Monitors new App Store and Play Store reviews via Apify, ranks each by severity, and opens a Front conversation for high-severity issues with a drafted response so support can…
How it runs
The automated pipeline, trigger to output.
- TriggerScheduled review monitor run
- ActionPull new app-store reviewsApify
- ActionScore severity and tag categoryOpenAI
- LogicKeep only high-severity reviews
- ActionDraft support responseOpenAI
- OutputOpen Front conversation per reviewFront
What it does
Turns raw app-store reviews into actionable support work. It collects fresh reviews, decides how urgent each one is (a crash report outranks a minor UX gripe), and routes only the high-severity ones into Front as conversations with a suggested reply attached, so low-value noise never clogs the queue.
When to use it
Use this when your support team owns review responses and you need severity-based prioritization rather than a flat firehose. Good for mobile-first products where one-star crash reviews need a same-day human reply.
How it works
- 1A schedule trigger runs the monitor on an interval.
- 2Apify pulls new App Store and Play Store reviews for your app listings.
- 3An OpenAI step scores each review for severity (crash/billing > feature request > praise) and tags the category.
- 4A logic branch filters to high-severity reviews only.
- 5An OpenAI step drafts a support-toned response for each qualifying review.
- 6A Front conversation is created per review with the original text, severity tag, and drafted reply.
Set it up
What you configure once, before turning it on.
- 1Connect ApifyActors, scrapers, datasets.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect FrontShared inbox, conversations.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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