SOCIAL MEDIA
Discord Sentiment Crisis Auto-Escalation
When a sudden coordinated surge of negative Discord messages crosses a crisis threshold, it pages the on-call brand lead via PagerDuty and opens a war-room Slack thread…
How it runs
The automated pipeline, trigger to output.
- TriggerNew messages in watched Discord channelsDiscord
- ActionScore window and flag coordinated patterns with OpenAIOpenAI
- LogicCheck volume spike and negativity against crisis threshold
- ActionPage on-call brand lead via PagerDutyPagerDuty
- OutputOpen war-room thread in Slack with evidenceSlack
What it does
Handles the worst case: a fast, coordinated wave of negative community reaction. It detects when negative message volume and sentiment both spike past a hard crisis threshold in a short window, then escalates loudly instead of waiting for a digest. It pages the on-call brand lead and spins up a war-room thread with the supporting quotes.
When to use it
Reserve this for high-stakes communities where a coordinated backlash can become a public crisis within an hour. Use it alongside the gentler early-warning workflow: that one catches drift, this one catches the fire.
How it works
- 1New Discord messages in watched channels trigger evaluation.
- 2OpenAI scores the recent window for sentiment and flags coordinated or brigading patterns.
- 3A logic step checks volume spike and negativity against the crisis threshold.
- 4If both clear it, PagerDuty pages the on-call brand lead.
- 5A Slack war-room thread is opened with the channel, spike metrics, and representative messages so responders start with full context.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect PagerDutyIncidents, on-call, escalations.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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