SOCIAL MEDIA
Weekly community sentiment rollup to Slack and ClickUp
Each week it merges Discord and Intercom conversations, measures the shift in community sentiment, posts a trend report to Slack.
How it runs
The automated pipeline, trigger to output.
- TriggerWeekly schedule
- ActionFetch week of Discord + Intercom conversationsDiscord
- ActionScore sentiment & week-over-week trend (OpenAI)OpenAI
- ActionPost trend summary to SlackSlack
- LogicSelect themes with declining sentiment
- ActionCreate ClickUp follow-up tasksClickUp
- OutputSlack report + owned ClickUp tasks
What it does
Pulls a week of conversations from both Discord and Intercom, scores overall sentiment and how it moved versus the prior week, and produces a single rollup. It posts a readable trend summary to a Slack channel for leadership and creates ClickUp tasks for any theme whose sentiment is getting worse.
When to use it
When you need a regular pulse on community health across both your public Discord and your support inbox, and want the declining areas turned into owned work rather than just a chart everyone forgets.
How it works
- 1A weekly schedule triggers the run.
- 2The flow fetches the week's messages from Discord and conversations from Intercom.
- 3OpenAI scores sentiment per theme and compares each against the previous week to compute a trend.
- 4The flow posts a Slack summary highlighting the biggest improvements and declines with numbers.
- 5A logic step selects themes whose sentiment declined past a threshold.
- 6For each declining theme it creates a ClickUp task so the dip becomes an actionable, assigned follow-up.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect IntercomConversations, contacts, articles.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Connect ClickUpDocs + tasks + chats in one workspace.
- 6Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 7Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 8Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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