SOCIAL MEDIA
Negative Review Fast-Lane Alert and Apology Draft
Watches review feeds for one- and two-star reviews and, the moment one lands, fires an instant Slack alert with a drafted apology reply and pings the on-duty manager for a fast…
How it runs
The automated pipeline, trigger to output.
- TriggerFrequent schedule poll
- ActionScrape latest reviewsFirecrawl
- LogicFilter to 1-2 star new reviews
- ActionDraft empathetic apology replyOpenAI
- OutputAlert manager in SlackSlack
What it does
Gives negative reviews an express lane. Instead of waiting for a batch digest, this flow catches low-star reviews as they post, immediately drafts a sincere, non-defensive apology reply, and alerts the right person in Slack with the manager directly tagged so a damaging review gets answered within minutes.
When to use it
Use this when response speed on bad reviews is a brand-reputation priority and you want a dedicated path that bypasses normal queues. Best for teams with an on-call review owner who needs a real-time nudge.
How it works
- 1A schedule trigger polls review sources frequently (e.g. every 15 minutes).
- 2Firecrawl scrapes the latest reviews from your monitored review page.
- 3A logic branch keeps only one- and two-star reviews that are new since the last run.
- 4An OpenAI step drafts an empathetic, brand-appropriate apology reply for each.
- 5A Slack alert is posted to the escalation channel with the review, draft, and an @-mention of the on-duty manager.
Set it up
What you configure once, before turning it on.
- 1Connect FirecrawlCrawl, scrape, structured extract.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Social Media workflows
Discord event capacity gate with automatic waitlist promotion
Enforces a seat cap on RSVPs: once an event is full, new sign-ups join a waitlist, and when someone drops out the next person is promoted, notified in Discord.
Tiered Discord event reminder fan-out (24h / 1h / live)
On a schedule, scans upcoming Discord-tracked events and DMs each confirmed attendee staged reminders at 24 hours, 1 hour, and event start.
A/B carousel cover variants from one brief
Takes a single approved brief and uses an LLM to write three distinct cover-slide headlines, renders a carousel cover for each, and logs the variants to Airtable for an A/B test.
Localized carousel variants per target market
From one approved master brief, translates the copy into each target locale, renders a localized carousel per market, and publishes each to its region's platform account.
Carousel render and auto-publish on Slack approval
Renders carousel variants from a brief, posts a preview to Slack for a one-click approve, and on approval publishes the chosen variant to the connected social platforms.
Discord /rsvp slash command with Outlook calendar invite
Lets members RSVP to an event via a /rsvp slash command, captures their status (yes/maybe/no), and sends a matching Outlook calendar invitation or cancellation to their email.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.