SOCIAL MEDIA
Real-Time Mention Triage to Slack with One-Click Reply Drafts
Receives mentions as they happen via webhook, instantly scores sentiment, and posts each one to a Slack triage channel with a drafted reply and approve/dismiss buttons…
How it runs
The automated pipeline, trigger to output.
- TriggerWebhook receives a new mentionHTTP webhook
- ActionScore sentiment and reply-needOpenAI
- LogicRoute urgent vs standard
- ActionDraft a context-aware replyOpenAI
- OutputPost triage card to SlackSlack
What it does
This is the live, push-driven version of mention triage. Instead of polling, it accepts mentions the moment your listening tool fires a webhook, scores them, and drops a compact triage card into Slack. Each card shows the post, its sentiment, and a ready-to-edit draft reply, with buttons to approve, edit, or dismiss.
When to use it
Use it when minutes matter — product launches, live events, or any window where a viral negative mention can do real damage if it sits unseen for an hour. Slack-native triage keeps the whole team looking at the same queue in real time.
How it works
- 1An incoming webhook receives a new mention payload from your social listening source.
- 2OpenAI scores the mention for sentiment and tags whether it needs a reply.
- 3A logic step routes urgent or negative mentions to a priority path and the rest to standard.
- 4OpenAI drafts a context-aware reply.
- 5A Slack message posts the mention, score, and draft to the triage channel with approve and dismiss actions.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.