CUSTOMER SUPPORT
Flag a forum question that has been asked repeatedly and unanswered
On each new Discord question, checks whether the same thing has been asked before without a resolved answer.
How it runs
The automated pipeline, trigger to output.
- TriggerNew Discord message arrivesDiscord
- LogicConfirm message is a question
- ActionCanonicalize and match against historyOpenAI
- LogicCheck repeat-count threshold
- OutputPost recurring-gap alert to SlackSlack
What it does
It watches incoming community questions in real time and tells your team the moment a question becomes a recurring pain point, so you can document it before it gets asked a tenth time.
When to use it
Use it when you want to react to emerging documentation gaps live rather than wait for a weekly batch report, especially in a fast-moving Discord.
How it works
- 1A new message in the support Discord channel triggers the run.
- 2A logic step confirms the message is a genuine question and not chatter.
- 3An LLM normalizes the question into a canonical form and compares it against a running history of past unanswered questions.
- 4If the canonical question matches prior ones and the combined count crosses a repeat threshold, it is flagged as a recurring gap.
- 5The flow posts a Slack alert to the support channel summarizing the question, how many times it has appeared, and links to each instance, with a one-click prompt to start a KB draft.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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