CUSTOMER SUPPORT
Agent that researches recurring forum questions and proposes KB articles
A CEO-driven agent reviews the week's recurring unanswered community questions, researches accurate answers against product docs and the web.
How it runs
The automated pipeline, trigger to output.
- TriggerWeekly schedule fires
- ActionPull recurring unanswered questionsDiscord
- ActionResearch accurate answer from sourcesPerplexity
- ActionWrite sourced KB draftNotion
- OutputOpen assigned GitHub tracking issueGitHub
What it does
It runs documentation triage like a teammate would: it reads the recurring questions, figures out the correct answer by checking real sources, and hands your docs owner a researched draft plus a tracked task instead of just a raw list.
When to use it
Use it when answering recurring questions needs judgment and research, not just templating the agent's past replies, and you want each proposed article tracked to an owner.
How it works
- 1A weekly schedule starts the agent.
- 2The agent pulls the recurring unanswered questions surfaced from the support Discord.
- 3For each top question it researches the answer using web search and the product's existing documentation, reconciling conflicts.
- 4It writes a complete, sourced KB draft into a Notion review database.
- 5It opens a GitHub issue per draft, links the Notion page, and assigns the relevant docs owner so the work is tracked to completion.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect PerplexitySearch-grounded answers with citations.
- 3Connect NotionPages, databases, comments.
- 4Connect GitHubRepos, issues, pull requests, actions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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