CUSTOMER SUPPORT
Promote Repeated Discord Support Questions Into README Docs
Watches a Discord support channel, detects questions asked repeatedly by community members, and opens a Trello card to add each one to your README-hosted public docs.
How it runs
The automated pipeline, trigger to output.
- TriggerNew Discord support messageDiscord
- LogicClassify and canonicalize question with LLMOpenAI
- LogicKeep questions asked 3+ times by different users
- ActionSearch README docs for existing coverageReadMe
- ActionOpen Trello docs card for the gapTrello
- OutputReply in Discord thread with card linkDiscord
What it does
Turns your busy community channel into a docs pipeline. It notices when the same question keeps coming up in Discord and proposes adding it to your public README documentation so newcomers can self-serve.
When to use it
Ideal for developer tools and open communities where support happens in Discord and docs live on README (readme.com). Use it when moderators are answering the same setup or API questions over and over.
How it works
- 1New messages in the Discord support channel trigger the run.
- 2An LLM decides whether the message is a support question and extracts its canonical form.
- 3The canonical question is tallied against a rolling history.
- 4Filter to questions asked 3+ times by different users.
- 5Search the README docs project for an existing page covering it.
- 6For uncovered repeated questions, open a Trello card in the docs backlog with the question and example message links.
- 7Reply in-thread on Discord pointing to the card so the community knows it is queued.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect ReadMeAPI docs, changelog, auth.
- 4Connect TrelloKanban boards for everything.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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