Weekly top-gaps digest from Zendesk to Slack

This workflow gives your team a weekly readout of where the documentation is failing customers. It pulls the past seven days of Zendesk tickets, uses an LLM to identify which questions were never satisfactorily answered, ranks the recurring themes by volume and customer impact, and posts a ranked top-ten digest to a Slack channel with ticket counts and example links.

Use it for a standing weekly ritual — a docs standup or support sync — where someone decides what to write next. It complements real-time logging by giving leadership a digestible, prioritized view instead of a raw backlog. Best when your team lives in Slack.

1. 1A weekly schedule fires every Monday morning.
2. 2Zendesk returns the trailing seven days of tickets with tags and resolution status.
3. 3An OpenAI step flags tickets that closed without a real answer and extracts each underlying question.
4. 4A logic step groups questions into themes and ranks them by frequency and ticket priority.
5. 5OpenAI drafts a concise, skimmable digest of the top ten gaps.
6. 6The digest is posted to the chosen Slack channel.