CUSTOMER SUPPORT
Escalate a Zendesk ticket to a Linear bug with full Sentry context
When an agent tags a Zendesk ticket as a bug, creates a Linear issue pre-filled with the matching Sentry crash group, breadcrumb trail, affected-user count, and a back-link…
How it runs
The automated pipeline, trigger to output.
- TriggerZendesk ticket tagged 'bug'Zendesk
- ActionMatch ticket to Sentry crash group and pull contextSentry
- LogicChoose Linear team and priority by impact
- ActionCreate Linear bug with context and ticket linkLinear
- OutputComment Linear URL back on ticket, set pendingZendesk
What it does
Gives support a one-tag handoff to engineering. The moment an agent tags a ticket `bug`, the workflow finds the related Sentry issue and files a Linear bug that already contains the crash group, breadcrumbs, affected-user count, release, and the originating ticket link, so engineers never have to reconstruct the report.
When to use it
Use it when support escalates crashes to engineering and you want every Linear bug to arrive with reproduction context attached, plus a clean trail linking the ticket and the issue.
How it works
- 1Tagging a Zendesk ticket `bug` triggers the run.
- 2The ticket text is matched against Sentry to locate the crash group, latest breadcrumbs, and affected-user count.
- 3A logic step picks the Linear team and priority from the affected-user count and Sentry severity.
- 4A Linear issue is created with the full context block and the Zendesk ticket URL.
- 5The Linear issue URL is posted back as an internal comment on the ticket and it is marked pending engineering.
Set it up
What you configure once, before turning it on.
- 1Connect ZendeskTickets, queues, knowledge base.
- 2Connect SentryErrors, performance, releases.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Customer Support workflows
Send a tailored Loom onboarding sequence on Front first-reply
When a new customer's first email lands in Front, this picks the Loom onboarding walkthroughs matching their plan and use case, builds a friendly sequenced reply.
Suggest the right Loom video by classifying Intercom message intent
Reads each new inbound Intercom conversation, classifies what the customer is trying to do, and surfaces the best-matching Loom walkthrough to the agent as an internal note.
Draft personalized fix-live replies for support to review
When a Sentry issue resolves, an agent reads each linked ticket's full thread and drafts a tailored 'your fix is live' reply per requester.
Close the loop with requesters when a Linear bug moves to Done
When a Linear issue created from a support escalation moves to Done after deploy, look up the originating Zendesk tickets and notify each requester that their reported bug is…
Reopen and notify Front conversations when their bug fix deploys
When a deploy resolves a Sentry issue, find the snoozed or closed Front conversations linked to it, reopen them, and send the customer a reply that the fix is now live.
Tell Intercom users their reported bug shipped after a Vercel deploy
On a successful Vercel production deployment, match the release's resolved Sentry issues to Intercom conversations and message each affected user that their reported issue is…
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.