CUSTOMER SUPPORT
Support Ticket Triage
New Zendesk tickets are classified, routed to the right queue, and answered with a drafted first reply for the agent to send.
How it runs
The automated pipeline, trigger to output.
- TriggerNew ticketZendesk
- LogicClassify + route
- OutputDraft replyZendesk
What it does
Reads each new support ticket, tags intent + sentiment, routes it to the right team, and drafts an on-tone first response the human can send in one click.
When to use it
Support teams that want triage + a head-start on every reply.
How it works
Zendesk ticket → classify + route → draft reply.
Set it up
What you configure once, before turning it on.
- 1Connect ZendeskTickets, queues, knowledge base.
- 2Connect OpenAIModels, embeddings, files.
- 3Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 4Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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